我们正在寻找资深C++服务端开发工程师加入我们的ZOOM Phone/Contact Center团队。该团队以云电话能力为基础，为基于AI的全渠道联络中心客户服务系统提供高并发、高可靠的电话接入和丰富的语音增值服务。我们团队开放包容，技术氛围浓厚，鼓励创新。在这里，你能深入参与一流的实时语音通信系统和客户服务系统的设计开发，与不同文化背景的优秀同事合作，相互学习，共同成长。我们期待您的加入！
岗位职责：
1.承担Zoom Phone/Contact Center 服务端分布式集群的设计、开发和优化工作, 确保系统的高性能、高可靠性和高可扩展性;
2.解决开发过程中的技术问题，支持、协助处理客户的问题;
3.负责系统性能优化、故障排查和问题解决，确保系统稳定运行，并持续改进系统的性能和稳定性;
4.与跨职能团队合作，包括产品、运维、测试等，快速响应需求变化，共同推动项目的进展和交付。
任职要求：
1.本科及以上学历，计算机、数学、通信相关专业，5年以上C++开发经验；
2.精通C++语言，深入理解内存管理、多线程编程，熟练使用STL，熟悉常见设计模式，具备高性能编码能力；
3.精通Linux系统和网络编程，熟练掌握进程管理、进程间通信，熟悉网络协议，理解多路复用和异步I/O，具备高并发设计能力；
4.深度参与过高并发、高可用的实时通信系统（如VoIP、电话会议、呼叫中心）优先；
5.有SIP/RTP、语音编解码、抗网络抖动技术、WebRTC架构经验者优先；有开源电话服务器二次开发经验者优先；
6.学习能力强，热衷技术，喜欢钻研，有GitHub相关贡献或个人技术博客者优先；
7.较好的英语基础， 能独立阅读和撰写英文文档；
8.比较好的产品意识，注重用户体验，对产品服务精益求精；
9.具备良好的沟通能力、执行力以及团队协作能力，工作积极主动，思路清晰，责任心强，有自驱力。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn
for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
