岗位描述：
我们正在寻找一位具备Agent产品架构思维的资深产品设计师，加入 Zoom Virtual Agent（ZVA）中国设计团队。ZVA 是 Zoom 的智能客服自动化平台，正在从传统 Q&A bot 向能执行多步任务的 AI Agent 演进，覆盖 chat、voice、SMS等多渠道场景。你将与美国设计团队及全球产品、工程、AI 团队紧密协作，负责 ZVA 产品的架构级设计决策，同时带领设计师提升整体设计能力和交付质量。这是一个需要在复杂 AI 产品中做出系统性判断、推动跨团队 alignment、并以身作则建立团队标杆的关键角色。
岗位职责：
- Agent 产品架构设计： 负责 ZVA 核心模块的架构级设计决策，能够抽象出模块之间的关系（如 Knowledge / Skill / Agent Capability / Evaluation / Analytics），独立驱动设计方向，确保产品在 GUI 配置、对话式配置、混合模式下的体验一致性和可扩展性。
- 系统性问题发现与解决： 主动识别 ZVA 整体信息架构（IA）和用户体验中的系统性问题，不局限于单个 flow 的可用性优化，能够从build / deploy / monitor / improve 的完整 agent lifecycle 视角提出改进方案并推动落地。
- 跨团队协作与影响力： 与美国产品负责人、设计 Lead、工程及 AI 团队用英语进行架构层面的平等对话和观点交换，推动复杂设计决策的跨地域对齐，确保中美团队在产品方向上的一致性。
- 质量与标准把控： 确保设计覆盖完整，遵循 Zoom 设计原则，设立清晰质量标准。
任职要求：
- 本科及以上学历，5 年以上产品设计经验，其中至少 2 年在复杂 B2B SaaS 或 AI 产品领域担任 Senior / Lead Designer 角色。
- 具备 Agent / AI 产品的架构思维，能够从系统层面理解 conversational AI、agent platform、workflow automation 等产品的核心交互范式和信息架构，有能力抽象出模块间的依赖关系和设计原则。
- 拥有扎实的设计基础和方法论，能够独立完成从用户研究、需求分析、信息架构、交互设计到视觉呈现的完整设计流程，产出质量达到行业 senior 水平。
- 具备优秀的英语沟通能力（听说读写），能够用英语进行架构层面的设计 presentation、跨团队讨论和文档撰写，适应全英文工作环境和国际化团队协作。
- 强烈的 Ownership 和主动性，能够主动发现产品中的系统性问题并推动改进，不依赖 PM 派发任务，具备自驱型工作风格和问题解决能力。
- 能够通过高质量的设计产出和有深度的 review 反馈影响团队，愿意帮助团队成员成长，建立团队设计标准和最佳实践。
加分项：
- 有 Agent / Conversational AI 平台产品设计经验（ Intercom Fin、Ada、Zendesk AI Agents、Salesforce Agentforce Service、Google Conversational Agents（Dialogflow CX）或类似产品经验者优先 ）。
- 有 Contact Center、Customer Experience、Enterprise AI 等相关行业背景，理解 admin 配置、效果监控、问题定位、handoff 等核心场景。
- 熟悉 AI 产品的质量评估体系（如 latency、accuracy、hallucination、trust、observability），能够在设计中体现对AI 能力边界和 fallback 机制的理解。
- 有使用 AI 工具辅助设计工作的实践经验（如 Prototype / vibe coding、AI-assisted design workflow），能够快速将架构判断转化为可讨论的 demo 或原型。
- 有大厂 AI 产品线或国际化团队的Senior / Staff Designer 经验，具备跨地域、跨职能团队协作和影响力建设的成功案例。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn
for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
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